Posted 2 years ago


Maintains an efficient business office environment providing excellent customer service to patients, families and therapy providers for all new and current patients providing a well-rounded experience in a professional manner in accordance with the mission set forth by Pediatric Partners.


Essential Functions

  • Processes all new patient information, including yet not limited to personal, insurance and financial information
  • Works with scheduling requests for new and existing patients
  • Conducts insurance verification for each patient with insurance providers
  • Engages patient families in financial counseling for clinic services in a friendly and efficient manner as needed
  • Maintains strict patient confidentiality via records, conversations and EMR system (HIPAA)
  • Uses EMR system to provide appropriate information to providers and institutions, including Release of Information requests
  • Monitors all patient authorization status changes
  • Ensures communication within EMR is accurate and up to date for patient care and billing
  • Communicates with Therapy Management Team for accurate scheduling of patients

Non-essential Functions

  • Answers general business office questions
  • Provides information to leadership as requested
  • Under the guidance of the Business Office Manager, assists with Business Office policy and procedure development
  • Communicates new efficiencies in intake processes and insurance guidelines
  • Performs other duties essential for the running of Pediatric Partners practice as assigned by supervisor or other designate


  • Current driver’s license and auto insurance
  • Excellent customer service skills
  • Associate degree in medical billing field or related experience
  • Ability to read, write, and speak in English required
  • Understands the insurance system for appropriate patient information
  • Strong communication and organizational skills
  • Knowledge of Microsoft office and phone systems

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