Business Office Specialist

Maintains an efficient business office environment providing excellent customer service to patients, families and therapy providers for all new and current patients providing a well-rounded experience in a professional manner in accordance with the mission set forth by Pediatric Partners.

RESPONSIBILITIES

Essential Functions

• Processes all new patient information, including yet not limited to personal, insurance and financial information
• Works with scheduling requests for new and existing patients
• Conducts insurance verification for each patient with insurance providers
• Engages patient families in financial counseling for clinic services in a friendly and efficient manner as needed
• Maintains strict patient confidentiality via records, conversations and EMR system (HIPAA)
• Uses EMR system to provide appropriate information to providers and institutions, including Release of Information requests
• Monitors all patient authorization status changes
• Ensures communication within EMR is accurate and up to date for patient care and billing
• Communicates with Therapy Management Team for accurate scheduling of patients

Non-essential Functions

• Answers general business office questions
• Provides information to leadership as requested
• Under the guidance of the Business Office Manager, assists with Business Office policy and procedure development
• Communicates new efficiencies in intake processes and insurance guidelines
• Performs other duties essential for the running of Pediatric Partners practice as assigned by supervisor or other designate

QUALIFICATIONS

• Current driver’s license and auto insurance
• Excellent customer service skills
• Associate degree in medical billing field or related experience
• Ability to read, write, and speak in English required
• Understands the insurance system for appropriate patient information
• Strong communication and organizational skills
• Knowledge of Microsoft office and phone systems